Executive, Documentation

Key Responsibilities

• Maintain and improve documentation efficiency and effectiveness.
• Ensure accuracy in documentation and prevent revenue leakage.
• Maintain turnaround time (TAT) for document processing and entries.
• Avoid delays for customers and drivers at counters.
• Generate job orders for import seal cut, import loading, and destuff empty container operations.
• Generate export laden out pass and RFID for export containers.
• Monitor in/out movement of laden and empty containers.
• Follow up with HCCAR activities and ensure 100% compliance.
• Close manual out records, pending invoices, and gate-out transactions in the system within timelines.
• Verify and file Import, Export, and Bond Bills on a daily basis.
• Maintain EXIM register entries and proper documentation records.
• Coordinate with operations and stakeholders for smooth cargo movement and documentation compliance.

Reports & MIS

• Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
• Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
• Ensure systematic record maintenance in OneDrive and local storage.

Customer Service

• Handle counter-based documentation and billing queries with prompt resolution.
• Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy.
• Ensure high customer satisfaction through professional and proactive service.

Department Coordination

• Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow.
• Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks.