Operations Management Trainee

About the Role

This is an 18-month structured and comprehensive training program designed to develop leadership and operational knowledge in managing a heavy-duty truck repair shop. The role involves collaborative work with different teams to gain insights into business, processes, and strategies to align with customer retention, operational excellence, and metrics.

• Location: Houston, TX
• Shift/Schedule: Tuesday - Saturday, 10:00 am - 8:00 pm
• Salary: Paid Weekly
• Compensation: Salaried, $65,000 - $65,000

Key Responsibilities

• Responsible for customer relationship activities including quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policy and process adherence for optimization.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Requirements & Tech Stack

• Skills and Abilities:
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Technical Skills:
• Strong PC knowledge/skills including spreadsheet and word processing software packages (Advanced).
• Basic understanding of Business Finance, controls, and metrics (Beginner).

Qualifications

• Bachelor's Degree (Required).
• 1 year or more in customer service with issues resolution experience (Preferred).