GBS Preferred Cust Associate
UPS
Chennai, Tamil Nadu, India0–2 yrs4h agovia LinkedIn
About the Role
This position provides a one-to-one customer service experience for UPS Preferred accounts.
Key Responsibilities
- Analyzes and resolves problems.
- Solves tracing and claim inquiries.
- Maintains ownership of customer situations through resolution, which may include follow-ups and making outbound calls.
- Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information, and Operations).
- Analyzes and resolves Preferred account issues.
Qualifications
- High school diploma, GED, or International equivalent
- Strong oral and written communication skills
- Strong problem solving skills
- Previous customer service experience - Preferred