Epic Associate Applications Analyst

About the Role

Analyzes, designs, tests, debugs, integrates, implements, trains, maintains, and supports health care and business-related computer systems. Establishes and maintains professional relationships with internal and external customers to ensure IT needs are appropriately addressed. Works with customers to analyze system needs, translate them into functional and technical specifications, and recommend technology solutions for application process challenges.

Key Responsibilities

• Analyzes, develops, modifies, and maintains application processes and technologies.
• Adds, replaces, deletes, or modifies program code to correct errors or enhance operating efficiency.
• Evaluates customer specifications and recommends functional and technical specifications.
• Supports customers in developing Information Technology requests and develops implementation timeframes.
• Establishes professional relationships with internal and external customers to enhance their experience with Bryan Health System technology.
• Anticipates the impact of new or modified software on existing standards and systems.
• Troubleshoots computer issues, including processes, workflow, hardware, and software problems.
• Resolves customer incidents according to established service level agreements.
• Responds to escalations and determines appropriate resources for resolution.
• Collaborates with other IT resources to develop solutions and resolve incidents.
• Recommends updates to system documentation, including system processes, installation, operating procedures, and training materials.
• Applies standard testing methodology to review and test new and modified systems with detailed testing scripts.
• Obtains customer approval and signoff of testing.
• Participates in the development of implementation timeframes and installation/testing of applications.
• Monitors and evaluates application performance.
• Adheres to IT departmental processes, including time tracking and change management.
• Participates in an On Point rotation for consistent and timely support.
• Provides timely updates to stakeholders regarding system enhancement requests and break-fix issues.
• Evaluates operational workflow and system features, providing input into gap analysis, options, decision-making, and maintenance.
• Collaborates with cross-functional teams to develop and refine processes.
• Coordinates with other analysts to develop and define integrated workflows.
• Conducts analysis of information, processes, and systems; recommends solutions.
• Collaborates with other analysts to implement and manage technology needs.
• Works with stakeholders to develop communication regarding scheduled implementations, installations, or computer changes. Stakeholders may include Operations, Vendors, IT Service Desk, and other impacted groups.
• Evaluates and makes recommendations regarding efforts required to ensure adoption of new technology.
• Participates as a team member, working cooperatively with other analysts.
• Enters restricted access areas, without supervision, to perform assigned work.
• Analyzes and provides application data for interface testing and processing.
• Analyzes, monitors, and supports integration processes.
• Maintains professional growth and development through seminars, workshops, and professional affiliations.
• Participates in meetings, committees, and department projects as assigned.
• Performs other related projects and duties as assigned.

Requirements & Tech Stack

• Epic certification required.
• Must have internet connectivity off-premises to respond to work requests when necessary.

Qualifications

• Associates or technical degree in an information technology area of study, a medical/allied health area (e.g., nursing, radiology, laboratory), or a business area (finance, information management) required.
• Bachelor’s degree preferred.
• Ability to communicate effectively both verbally and in writing.
• Ability to gather information before forming an opinion or response.
• Ability to work independently or as a team member.
• Ability to establish and maintain effective working relationships.
• Ability to handle conflict to result in productive outcomes.
• Values others’ input and is willing to learn from others.
• Ability to effectively interact with clients having a broad range of computer knowledge.
• Ability to deliver excellent customer service.
• Ability to organize, prioritize, multi-task, and efficiently complete work assignments.
• Ability to learn and utilize various software programs employing various hardware packages.
• Ability to adapt to and effectively perform work functions in emergency and high stress situations.
• Ability to work well in a dynamic atmosphere, remain calm and flexible under pressure.
• Ability to support multiple applications or modules and multiple operational groups.
• Ability to analyze problems, identify needs/priorities/risks, manage change, and implement effective work strategies.
• Ability to problem solve and engage independent critical thinking skills.
• Ability to maintain confidentiality relevant to sensitive information.
• Ability to prioritize work demands and work with minimal supervision.
• Ability to maintain regular and punctual attendance.

Preferred Knowledge:

• Knowledge of operations, workflow, and processes related to specific area of application support.
• Knowledge of computer hardware equipment and software applications relevant to work functions.
• Knowledge of system interface analysis and comprehensive testing processes.