Auto Claims Representative
Auto-Owners Insurance
Raleigh, NCFresher1h agovia LinkedIn
About the Role
Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision through the life-cycle of a claim, including investigation, evaluation, and claim resolution. This role provides service to agents, insureds, and others to ensure claims resolve accurately and timely.
Key Responsibilities
- Investigate, evaluate, and settle entry-level insurance claims.
- Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products.
- Learn and comply with Company claim handling procedures.
- Develop entry-level claim negotiation and settlement skills.
- Build skills to effectively serve the needs of agents, insureds, and others.
- Meet and communicate with claimants, legal counsel, and third-parties.
- Develop specialized skills including estimating and use of designated computer-based programs for loss adjustment.
- Study, obtain, and maintain an adjuster’s license(s), if required by statute.
Requirements & Tech Stack
- Ability to organize data, multi-task, and make decisions independently.
- Ability to write reports and compose correspondence.
- Ability to resolve complex issues.
- Ability to maintain confidentiality and data security.
- Ability to effectively deal with a diverse group of individuals.
- Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (accuracy in sums, unit costs, reading and developing understanding of personal and business finance documents).
- Ability to drive an automobile.
- Possess a valid driver license.
- Maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
- Continually develop product knowledge through participation in approved educational programs.
- Computer-based programs for loss adjustment
Qualifications
- Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
- Above average communication skills (written and verbal).