Associate AI Conversation Designer (German)

About the Role

• Design and evolve chatbots to support and convert millions of customers globally.
• This role is focused on the German market, requiring native-level German fluency.
• Design, review, and optimize customer-facing conversational experiences.
• Work with experienced conversation designers to create engaging, efficient conversational flows.
• Blend creativity with data to deliver AI + Human-powered experiences.
• Opportunity for an early-career professional curious about AI, passionate about conversation design and user experiences.
• Work in a fast-paced, collaborative environment.
• Collaborate closely with cross-functional and international teams across multiple time zones.
• Candidates located in the Central or Eastern time zones of the United States are preferred for collaboration with global partners.

What You’ll Do

• Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys.
• Write clear, compelling conversation copy that aligns with brand tone and business objectives.
• Analyze customer transcripts and chatbot performance to identify gaps and propose improvements.
• Apply NLP/LLM tools and prompt engineering to enhance response quality and scalability.
• Partner with international teams to localize and align bots with regional goals and personas.
• Collaborate with analytics to evaluate performance metrics and measure impact.
• Conduct QA (functional, linguistic, and regression) testing of bot interactions.
• Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches).

What We’re Looking For

• Native-level fluency in German.
• Bachelor's degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related field.
• 0–2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, academic projects, or research.
• Experience working with or exposure to LLMs and prompt engineering.
• Introductory knowledge of Python or another scripting language applied to conversational systems or automation is preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvement.
• Eagerness to learn new technologies, tools, and ways of working.
• Curious, analytical mindset with a passion for understanding customer behavior and solving problems.
• Ability to manage multiple priorities and stay organized in a fast-paced environment.
• Strong collaboration skills and openness to feedback.
• Comfortable working with data and using insights to inform decisions.
• Demonstrated initiative through coursework, internships, projects, leadership experiences, or extracurricular activities.
• Interest in AI, conversational design, customer experience, or emerging technologies.

Bonus Points For

• Coursework, projects, or internships involving AI, chatbots, UX writing, customer experience, or product design.
• Experience using tools such as Figma, Excel, PowerBI, Asana, LucidChart, or similar platforms.
• Experience working on team-based projects with multiple stakeholders.
• Interest in global markets, localization, or multilingual experiences.

Remote Work Locations

• Candidates located in Florida, Georgia, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia, and Wisconsin.