Full-time Sales Teammate

About the Role

The Sales Teammate position's primary responsibility is to fulfill the mission statement: "To create the most enjoyable shopping experience possible for our Guests."

Key Responsibilities

• Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude and provide legendary service.

• Answer questions regarding the store and its merchandise.

• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.

• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobing experience.

• Demonstrate product utilizing product knowledge and sales education, sharing it with the Team.

• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Remain consistent on personal sales and seek opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).

• Achieve personal sales-per-hour, average sales, and total net sales goals.

• Provide legendary service in the Front 5, sales floor, fitting rooms, and the register area.

• Help Guests try on or fit merchandise.

• Check out and bag purchases.

• Prepare merchandise for alterations.

• Be knowledgeable of all exchange and return procedures and exhibit the ability to turn them into a showmanship opportunity.

• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.

• Meet or exceed performance standards in all Buckle business builders and guest loyalty, including fit appointments, Buckle credit card, and guest connect.

• Place Special Orders or call other stores to find desired merchandise.

• Maintain and build good Guest relationships to develop a client-based business.

• Develop and maintain knowledge of Buckle’s customer service expectations.

• Consistently perform leadership actions and maintain high standards, whether or not a Manager is present.

• Teammate Recruiting, Training and Development

• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommend.

• Create relationships through Guest Loyalty and Guest Preferred.

• Maintain a professional and respectful attitude, creating a positive floor culture.

• Visual Merchandise Management

• Present merchandise in a manner that will maximize sales and achieve optimum merchandise turn.

• Stay current on product range.

• Work with other Teammates and Guests to identify product improvements, new product ideas, and new product feedback.

• Ensure the sales floor is consistently sized and new freight is appropriately displayed.

• Operations

• Open and close cash registers, use magnetic card readers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Follow all Loss Prevention guidelines, including daily bag and purse checks.

• Develop and maintain knowledge of Point of Sale (“POS”) procedures.

• Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices.

• Perform merchandising tasks, such as handling freight, re-merchandising, preparing displays, completing price markdowns, and transfers.

• Consistently maintain a clean, organized, and shoppable store.

• Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.

• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.

• Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks.

• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

• Special projects and other duties as assigned.

Requirements & Tech Stack

• Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
• Point of Sale (“POS”) systems.
• Magnetic card readers.

Qualifications

• No prior experience or training required.

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, jump, stoop, kneel, crouch, or crawl, and talk or hear.
• Occasionally required to sit.
• Physical ability to lift and maneuver 30lbs throughout the store and backroom.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Retail store.
• Moderate noise level.

Full-time Benefits Available (after applicable waiting period)

• Insurance
• Spending and Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Leave Options
• Employee Assistance Program