Housekeeping Executive, Public Area

About the Role

Overseeing the cleanliness and maintenance of all public areas within the hotel, and meeting the highest standards of cleanliness and presentation. Spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Key Responsibilities

• Team Leadership: Lead and motivate housekeeping staff to maintain high standards of cleanliness and efficiency.
• Quality Control: Conduct regular inspections of rooms and public areas to ensure hotel standards are met.
• Inventory Management: Monitor and manage cleaning supplies and equipment.
• Guest Relations: Address and resolve housekeeping-related guest requests and complaints professionally.
• Training & Development: Train staff and support ongoing skill development.
• Collaboration: Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Reporting: Maintain accurate records of housekeeping activities, performance metrics, and guest feedback. Prepare and submit reports on the status of public areas to the Executive Housekeeper.

Qualifications

• Proven experience in housekeeping or hospitality management.
• Strong team management skills.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Understanding of housekeeping procedures and standards.

Core values at Hilton include: Hospitality, Integrity, Leadership, Teamwork, Ownership, and focus on the Now.