Service Representative
Samsonite Brasil
Kochi, Kerala, IndiaFresher1h agovia LinkedIn
About the Role
No customer complaint should be kept pending for more than a week.
Key Responsibilities
- Ensure no customer complaint is kept pending for more than a week, even if spares are not available.
- Mandatorily put requests on the Zoho app at the moment of time without any delay.
- Mandatorily fill an accurate repair report on the Zoho app after repairing the bag.
- Ensure service income collected from the customer is as per the MRP spare part price list.
- Deposit service income on the same day and send the receipt to the Accounts team immediately.
- Mandatorily provide a copy of the money receipt to the customer.
- Include an approval copy inside every defective (SB1) bag and paste yellow stickers on defective (SB1) bags.
- Maintain a proper spare parts stock register at the depot.
- Ensure spare parts applied to the customer's bag are neat and clean.
Requirements & Tech Stack
- 12th pass
- Mobility/Travel required
- Computer Skills: MS-Office
- Language: Excellent Spoken & Written
- Experience with Zoho app
- Experience with MRP spare part price list
- Experience with spare parts stock register
Qualifications
- None explicitly stated beyond the 'Requirements & Tech Stack'.