Departmental Analyst (-080)

About the Role

This position is a two-year limited-term appointment that provides the full benefits offered to State of Michigan employees. Based on future business needs, this position may be extended or made permanent, but that is never guaranteed. The Department of Insurance and Financial Services (DIFS) is seeking an individual to work in public service as a Departmental Analyst in the Office of Consumer Services. This position is an opportunity to build a lifelong career doing work that truly matters - helping to protect consumers and maintain public confidence in Michigan’s insurance and financial services industries.

In this position, you will be part of the Office of Consumer Services, which provides protection, assistance, and guidance to Michigan residents with questions concerning property, casualty, health and life insurance, annuities, and other financial services. The function of the position ensures the equitable treatment and consideration of consumers through the review and analysis of consumer complaints and the actions of DIFS’ licensees to determine compliance with statutes and policy language.

This position will require you to communicate daily with consumers, licensees, legislative offices, and other state departments. Effective written and verbal communication is essential to ensure the concerns identified in consumer complaints are addressed.

Work Location: This is an in-person position based in Lansing, Michigan, with the possibility for a hybrid work schedule where you would work from home up to three days per week, following a training period if approved. Work must be performed in the State of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

Key Responsibilities

• Review and analyze consumer complaints.
• Analyze the actions of DIFS’ licensees to determine compliance with statutes and policy language.
• Communicate daily with consumers, licensees, legislative offices, and other state departments.

Requirements & Tech Stack

• Effective written and verbal communication is essential.
• Ability to communicate clearly, concisely, and effectively both orally and in writing.
• Ability to work well both independently and within a team.
• The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process.

Qualifications

Education

• Possession of a bachelor's degree in any major.

Experience

• Departmental Analyst 9: No specific type or amount is required.
• Departmental Analyst 10: One year of professional experience.
• Departmental Analyst P11: Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Alternate Education And Experience

• Departmental Analyst 9 - 12: Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

Ideal Candidates Will Have

• The drive to serve the people of the State of Michigan and make a difference in an important role that supports Michigan individuals and businesses.
• The ability to thrive in a dynamic, collaborative, and high-tech environment while demonstrating sound professional judgement and decision-making.
• A curious and analytical mind capable of analyzing complex statutes, policy forms, and converting this information into an easy to understand, consumer friendly format.
• The desire to work closely with colleagues and management to solve problems.

Other Job Features

• Participation in webinars, conference calls, and employee development training.
• Interest in helping others, desire to learn and grow as a professional.
• Competitive pay, retirement, health, vision, and dental benefits.

Application Requirements

• Submit a cover letter.
• Submit a resume.
• Submit a copy of official college transcripts.
• Attach a sample of your business writing that is at least one page in length.

Note: An "official college transcript" must contain the college/university name and address, the degree conferred, and date granted, coursework completed, and the Registrar's signature and/or seal. A scanned or electronic copy is acceptable, as long as it contains the elements listed above.

Licenses

• If you hold an active license issued by the Department of Insurance and Financial Services (DIFS), it is considered a conflict of interest for DIFS employees to hold active licenses in the industries we regulate. If an offer of employment is made and accepted, it is required that DIFS issued license(s) held by the candidate will be surrendered.