2027 Intern, IT
Catalent
Madison, WIFresher22m agovia LinkedIn
About the Role
- Position: 2027 Intern - IT
- Company: Catalent
- Location: Madison, WI
- Schedule: Monday-Friday, 8am-5pm, Summer 2027
- Work Arrangement: 100% Onsite
This role offers hands-on experience across multiple areas of information technology, supporting network infrastructure, asset management, and end-user technical support. The intern will contribute to documentation and process improvements while working closely with experienced IT professionals in a dynamic environment.
Key Responsibilities
- Assist with switch replacements, conduct pre-/post-cutover testing, and document network configurations.
- Participate in downtime planning and shadow engineers to learn MDF/IDF standards, including rack organization, cable management, and environmental requirements.
- Clean up and validate hardware inventory, update and maintain accurate CMDB asset records.
- Support e-waste and decommissioning workflows.
- Identify opportunities to improve asset-management processes.
- Develop understanding of MDF (Main Distribution Frame) and IDF (Intermediate Distribution Frame) structures.
- Assist with routine maintenance tasks for distribution frame environments.
- Provide basic hardware/software troubleshooting and support.
- Document common issues and contribute to timely resolution of user-reported problems.
- Create and update standard operating procedures, user guides, and technical documentation.
- Contribute to efficiency improvements across IT workflows and procedures.
- Participate in training sessions and workshops.
- Shadow IT professionals across roles to build technical competency and broaden IT operational knowledge.
- Other duties as assigned.
Requirements & Tech Stack
- Must be currently enrolled in a college or university program.
- Basic understanding of network infrastructure and IT hardware.
- Strong problem-solving skills and attention to detail.
- Solid analytical and documentation abilities.
- Excellent communication and teamwork skills.
- Eagerness to learn and adapt to new technologies and processes.
- May be required to lift and/or move 0–10 pounds frequently, and occasionally move and/or lift up to 40 pounds.