Regional Associate
Cypress HCM
Knoxville, TN0–2 yrs1h agovia LinkedIn
About the Role
- Our mission is reliant on our Supply teams’ success in helping ensure high quality supply on our marketplace.
- In this role, you'll use data to identify opportunities for hosts to optimize their listings and share education, tips, and insights that help them make informed decisions.
Key Responsibilities
- Analyze listing optimization opportunities and performance trends across a portfolio of high-potential Host accounts to identify and action data-driven opportunities that can help them attract more bookings.
- Reach Hosts through calls, video meetings, email and follow up consistently across channels.
- Present data clearly, using charts and approved tools, and explain our value proposition to Hosts.
- Maintain a baseline understanding of the technical integration of various software partners.
- Document conversation, classification and follow-up in Salesforce, Gong and the team trackers.
- Track your progress toward quarterly goals and adjust your approach weekly.
- Share learnings, objections and best practices with the team.
- Follow Host communication guardrails at all times: educate and inform, provide objective and data-driven insights, and empower Hosts to make their own strategic decisions.
Requirements & Tech Stack
- Bachelor's degree completed or expected within the next 6 months (any field).
- Comfortable on the phone and on video; you can build rapport quickly with people you have never met.
- Organized and self-directed, able to manage a large portfolio and a daily call plan.
- Curiosity and comfort with data: you can read a dashboard, spot a pattern and explain it simply.
- Persistence and resilience; you can follow up many times, respectfully, without taking silence personally.
- Good judgment and integrity when working within compliance guidelines.
- Internships, customer service, sales or hospitality experience are a plus, but not required.
Nice to Have
- Familiarity with CRM tools (Salesforce), call-intelligence tools (Gong) or outreach tools (Mixmax).
- Experience with spreadsheets and dashboards (Google Sheets, Tableau).
- Interest in travel, short-term rentals or marketplaces.
Compensation: $18.52 – 23.03/hr