Sales Business Development Center Representative

Job Title: Sales Business Development Center (BDC) Representative

About the Role

The Sales Business Development Center (BDC) Representative is responsible for handling incoming telephone calls, greeting visitors, and processing sales inquiries, showroom floor requests, and internet queries. This role also involves performing clerical and administrative duties for the Sales department.

Key Responsibilities

• Follow up with customers indicating purchasing interest through our website.
• Follow up with prospective customers and return email/voicemail.
• Support online customers by setting appointments.
• Maintain an owner follow-up system to encourage repeat and referral business and contribute to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory, and their benefits to the customer.
• Guarantee customer satisfaction, as business is built on it.
• Establish personal goals consistent with the dealership's standards of productivity and devise a strategy to meet them.
• Receive all inbound sales calls.
• Coordinate schedules of salespeople and sales appointments.
• Commit to becoming an expert with in-depth knowledge of vehicles and technology.
• Follow up with existing customers to confirm their satisfaction and generate leads.
• Provide sales management with information by completing reports.
• Attend sales meetings and training sessions as required.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.

Requirements & Tech Stack

• Microsoft Office proficiency.
• Strong phone and computer skills.
• Strong administrative and organizational skills.
• Excellent communication and interpersonal skills.
• Pleasant and courteous personality.
• Working knowledge of automotive sales.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Engaging, inquisitive, curious with a non-aggressive/always willing to help attitude.
• Drive, passion, and confidence to be successful.
• Ability to work in a performance and process-driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management skills.
• Excellent writing and typing skills.

Qualifications

• Some post-secondary education or training.
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.) is preferred.
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) is a plus.
• Automotive experience is a plus.
• Internet Sales experience is a plus.
• Bilingual is a plus.
• Must be able to work nights and weekends.