Medical Assistant, Orthopedic Surgery

About the Role

This position is responsible for administrative and clinical duties delegated by the physician, assisting with patient care in compliance with the Ohio Administrative Code. Duties vary based on practice size and specialty.

Key Responsibilities

• Facilitates efficient and effective patient flow, including preparing patients for visits and providing services as determined by providers.
• Performs necessary administrative duties to ensure information is current and updated, including EMR maintenance.
• Maintains and cleans the environment, work area, and equipment, and reports malfunctions.
• Communicates with patients and customers respectfully and caringly.
• Collaborates with the healthcare team to ensure continuity and quality of care.
• Collects and monitors patient data, reporting as directed.
• Maintains documentation guidelines for patient chargeable items/services.
• Monitors processes and services for quality, cost-effectiveness, and efficiency.
• Engages in process and quality improvement activities.
• Makes and implements recommendations to improve operational efficiency and implement new services.
• Pursues continuous study of the professional field, including best practices, to maintain competence.
• Completes required continuous training and education.
• Promotes and advocates for patient quality, safety, and experience initiatives.
• Serves as an SME/resource in areas such as quality, performance improvement, and EMR (e.g., EPIC Super User).
• Has oversight of patient flow, preparing patients for visits/admissions, and providing services and education.
• Leads and supports the development of standard work and necessary customizations.
• Functions as a clinical preceptor, responsible for training new staff.
• Is compliant with the scope of practice.
• Focuses on safety, quality, and efficiency in performing job duties.

Requirements & Tech Stack

• Care Connect EMR documentation skills
• EMR (e.g., EPIC Super User)
• High Reliability Organization (HRO) principles

Qualifications

• High School Diploma or Equivalent
• BLS - Basic Life Support - American Heart Association

AND one of the following:

• Completion of a High School Medical Assistant Career Technical Program
• Graduation from an accredited School of Medical Assisting
• Completion of Military Medic training
• Certification as a Paramedic (EMT-P)
• At least one year of experience as a physician-trained Medical Assistant in a similar clinical setting