Phlebotomist / Administrative Assistant

About the Role

As a One Medical Phlebotomist/Administrative Assistant, you will provide an exceptional patient experience and support their care journey through venipuncture and other clinical support services. You will act as a patient ambassador, adept at human connection and driven by service. Your role involves removing barriers to care, ensuring an outstanding in-office experience, and maintaining the office environment to align with the One Medical brand. You will be the first point of contact for patients and offer support as directed by the Practice Coordinator, Operations Manager, or providers. You are a collaborative team player with strong problem-solving skills. You combine excellent specimen collection techniques with tactful interpersonal skills in all patient interactions, both at the front desk and in the lab. You possess strong verbal and written communication skills, identify opportunities for customer-centric solutions, and approach all interactions with empathy, focus, and compassion. Self-awareness, a drive for feedback and growth, and nimbleness in responding to patient and team needs are key.

Key Responsibilities

• Utilize C-I-CARE framework in all patient interactions (clinical and administrative) to ensure a positive in-office experience, including patient intake, same-day schedule management, follow-up scheduling, understanding billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide venipuncture services for a diverse patient population.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Manage all front-of-house duties, including check-in/check-out, insurance verification, paperwork tasks, test preparation, and meeting service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties, daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
• Master technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements & Tech Stack

• Active phlebotomy certification to practice in WA.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (experience with remote teams is a plus).
• Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• Proven track record of persisting through change, taking action on challenges, and learning quickly when faced with new situations.
• Technologies include: Slack, G-suite, Zoom, Circulation, RingCentral, and Electronic Medical Record System.

Compensation & Benefits

• Hourly Range: $25.00 - $27.00 per hour.
• This is a full-time role (40 hours/week) with 8-hour shifts generally between 7:30 am - 6:00 pm.
• Benefits package includes:
• Paid sabbatical for every five years of service.
• Free One Medical memberships for self, friends, and family.
• Employee Assistance Program.
• Competitive Medical, Dental, and Vision plans.
• Pre-Tax commuter benefits.
• PTO cash outs.
• 401K match.
• Credit towards emergency childcare.
• Company-paid maternity and paternity leave.
• Paid Life Insurance.
• Short Term and Long Term Disability Insurance.
• Practicing clinicians also receive:
• Malpractice Insurance.
• UpToDate Subscription.
• Continuing Medical Education (CME) stipend.
• Rounds (one hour early end to patient care for shared learning).
• Discounted rate to attend One Medical’s Annual REAL primary care conference.