Field Service Technician

Key Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform assigned service activities.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed for installation.
• Accurately gather and report on service activities using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat’s Safety Guidelines.

Requirements & Tech Stack

• High school diploma, GED, or equivalent work experience.
• At least 21 years of age.
• Possess a clean and valid driver’s license and maintain an insurable driving record.
• Ability to acquire a gaming license as required. Aristocrat will assist with application, payment, and renewal.
• Willingness to perform daily travel in the assigned territory. Regional and national travel may be up to 30%.
• Self-starter, flexible, adaptable, highly organized, and proactive.
• Passion for technology and solving problems.
• Ability to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals.
• Ability to communicate effectively and constructively with customers and coworkers.
• Lift and move a minimum of 50 pounds.
• Push up to 250 pounds with the assistance of moving equipment.
• Ability to climb and balance on ladders.
• Good manual dexterity, hand/eye coordination, and good eyesight.
• Able to drive and operate a vehicle for extended periods.
• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.
• Operate a box truck safely and efficiently.
• Work in a crowded, noisy, and smoky casino environment.
• Travel with little or no notice and for a possible extended period.

Qualifications

• Experience as a slot technician, field service of technical products, or other diagnostic work.
• Experience working in the field, being on call, and traveling for work.
• Experience with electronics, mechanics, and troubleshooting.