Customer Success Associate

About the Role

Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team. This is an opportunity to gain hands-on experience in digital marketing while working with top eCommerce brands. You will gain exposure to both enterprise and scaled client portfolios, understanding the strategic and high-volume aspects of Customer Success. This is a hands-on, technical role where you will be trained on our proprietary Wunderkind platform, work with client data, and ensure campaign accuracy.

Key Responsibilities

• Data Analysis & Insights:
• Pull and analyze performance data to identify trends and opportunities.
• Develop custom reports based on client needs.
• Campaign Execution:
• Set up and optimize marketing campaigns, including SMS, email, and onsite strategies within the Wunderkind platform.
• Project Management:
• Coordinate with cross-functional teams (Design, Engineering, Professional Services) to ensure timely and accurate execution.
• Manage day-to-day project management of client campaigns from concept to launch.
• Spot and raise roadblocks early.
• QA your own work and other people's work.
• Presentation & Strategy Support:
• Assist in creating data-driven presentations and reports to optimize client strategies.
• Validate reported data and stand behind client-facing numbers.
• Contribute data-backed recommendations.
• Cross-Team Collaboration:
• Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes.
• Product Feedback & Testing:
• Participate in testing new features and supporting special projects or pilot programs.
• Provide feedback to the Product team on broken processes and new features.
• Scaled Portfolio Support:
• Support a high volume of smaller accounts through our scaled service model, focusing on time management and prioritization.
• Handle client requests end-to-end: triage, execute, follow up, and close the loop.
• Monitor platform performance and client KPIs, flagging risks and opportunities.
• Keep documentation, trackers, and client records accurate.

Requirements & Tech Stack

• Wunderkind platform
• AI tooling
• SMS, email, and onsite marketing strategies
• Google Analytics, Adobe Analytics, Looker
• Wunderkind Analytics
• eCommerce
• Data Analysis
• Project Management
• Presentation Development
• Communication

Qualifications

• 0–1 year of experience or a previous internship in Marketing, Client Services, or a related field.
• Experience with eCommerce, email/SMS marketing, or website analytics (Google Analytics, Looker) is preferred but not required.
• Familiarity with marketing or analytics platforms is a plus.
• Bachelor's degree preferred.
• Located in the tri-state area.

What We're Looking For

• Detail-obsessed, with a focus on repeatable accuracy.
• Strong self-manager, able to juggle strategic and scaled work.
• Data-fluent: able to pull reports, explain their meaning, identify misleading aspects, and recommend actions.
• Smart, honest user of AI tooling, with the ability to sanity-check outputs and own the results.
• High-energy and vocal, asking good questions, pushing back when necessary, and speaking up about inefficiencies.
• Strong communicator, writing clearly, setting direct expectations, and avoiding late disclosures.
• Curious about trade-offs, prioritization, costs, and decision-making processes.