Data Center Technician, Trainee

About the Role

Equinix Emerging Talent, Military Program offers transitioning service members hands-on experience in Equinix’s data center operations. Trainees will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX data centers. This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military.

Key Responsibilities

• Queue Management & Reporting

• Manage and prioritize work orders, ensuring timely execution of moderately complex requests.

• Collaborate with cross-functional teams to resolve customer tickets efficiently.

• Complete required reporting with accuracy; support ad-hoc reporting needs.

• Maintain detailed and clear documentation of all activities.

• Update local asset databases and operational systems.

• Identify workflow gaps and recommend process enhancements.

• Installations

• Perform moderately complex rack-and-stack installations and follow installation plans.

• Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components.

• Identify capacity constraints and escalate as needed.

• Conduct quality checks on installations and on-site support tasks; recommend improvements.

• Assist with tape changes and backup support functions.

• Cross-Connect Work

• Execute moderately complex cross-connect installs, modifications, terminations, and testing.

• Install, test, and verify various circuit types.

• Testing & Troubleshooting

• Support Layer 1–3 testing and certification activities.

• Troubleshoot moderately difficult circuits; escalate advanced issues when required.

• Partner directly with customers to resolve technical issues and recommend solutions.

• Stakeholder Partnership

• Monitor materials and stock levels; proactively notify appropriate teams of needs.

• Provide escalated work order support and assist in alarm dispatch.

• Offer occasional back-up support for security functions.

• Customer Management

• Deliver high-quality service through timely execution of orders and changes.

• Act as on-site support for customer access, escorting, and operational needs.

• Serve as point-of-contact for moderately complex customer requests or escalations.

• Set clear expectations for deployment timelines and upgrades.

• Projects

• Partner with team members to support project tasks.

• Coordinate vendor access and activities.

• Conduct quality assurance checks on new installs and deployments.

• Training & Team Support

• Complete assigned training on schedule.

• Provide informal guidance to junior team members and new hires when needed.

Learning Objectives

• Deepen technical expertise in data center infrastructure and operations.
• Gain experience in structured cabling, network testing, and troubleshooting.
• Enhance customer service and communication skills in a technical environment.
• Understand project coordination and cross-functional collaboration.

Qualifications

• Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation.
• Technical or Non-Technical MOS, NEC, or AFSC.
• High school diploma or equivalent.
• 2–4 years of related technical or data center experience.
• Strong understanding of standard operating procedures and basic installation/test methodologies.
• Ability to work cross-functionally, document work clearly, and engage with customers professionally.
• Comfortable working in a fast-paced, hands-on environment.