Associate Clinical Specialist

About the Role

This position is a field-based role in Charlotte, NC within the Cardiac Rhythm Management (CRM) division, focusing on innovative technologies to improve the treatment of heart arrhythmias.

Key Responsibilities

• Act as a clinical interface between the medical community and the business.
• Build and sustain credible business relationships with customers and share product expertise.
• Provide comprehensive engineering, sales, education, and clinical support in response to field inquiries.
• Develop a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Develop, lead, and/or facilitate training sessions and programs on CRM products for healthcare professionals.
• Provide back-up support to CRM Sales Representatives.

Requirements & Tech Stack

• Bachelor’s degree in Bio-Medical Engineering, a related field, or equivalent healthcare experience.
• A minimum of 0-2 years of related experience OR a program certification from an accredited cardiac training program.
• Capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol.
• Advanced knowledge of cardiac pacing systems.
• Ability to apply engineering skills to interpret and solve complex clinical problems.
• Strong written and verbal communication skills.
• Excellent interpersonal, presentation, analytical, and organizational abilities.
• Ability to meet deadlines effectively.
• Detail-oriented and capable of working independently.
• Ability to collaborate effectively with engineers, technical specialists, vendors, and customers.
• Capability to manage multiple assignments simultaneously and efficiently.
• Extensive personal computer skills, including experience with Microsoft Office or equivalent software for tasks such as graphics, word processing, databases, and authoring programs.