Medical Virtual Assistant

About Our Client

• Primary care medical practice with three locations in Long Island, New York.
• Team of 10 providers and approximately 40 staff members.
• Manages a high volume of patients.

About the Opportunity

• Role: Medical Virtual Assistant - Lab Results & Patient Coordination.
• Supports follow-up for lab and imaging results, patient communication, scheduling, and clinical administrative coordination.
• Ensures accurate communication of provider-reviewed results and instructions to patients.
• Schedules necessary follow-ups.
• Maintains thorough documentation.
• Facilitates smooth patient-provider communication and manages clinical administrative workflows.

Key Responsibilities

• Review provider-documented instructions for lab and imaging results.
• Communicate provider-reviewed results and instructions to patients.
• Assist patients with administrative next steps based on provider directions.
• Identify when patients require appointments or provider follow-up.
• Avoid providing independent diagnoses or medical advice.
• Speak with patients regarding follow-up needs, testing, referrals, and appointments.
• Schedule follow-up appointments per provider requests.
• Coordinate additional testing, referrals, or repeat labs/imaging.
• Document patient interactions and updates accurately in the EHR system.
• Maintain confidentiality and healthcare documentation standards.
• Escalate clinical questions or concerns to providers when necessary.
• Coordinate with providers and team members to ensure patient follow-up.

Requirements & Tech Stack

• Medical Assistant experience required.
• Primary care experience preferred.
• Experience communicating lab or imaging results without clinical interpretation.
• Strong patient communication skills over the phone.
• Proficiency in EHR documentation; AdvancedMD experience preferred.
• Experience with scheduling and patient coordination.
• English fluency required.
• Spanish-English bilingualism preferred.
• Ability to provide necessary background clearances before onboarding.
• Suitable technical setup for remote work, including reliable computer, internet, headset, and webcam.

Compensation

• Salary ranges from $5 to $6 hourly.