Medical Assistant

About the Role

This position is responsible for administrative and clinical duties delegated by the physician, assisting with patient care in compliance with the Ohio Administrative Code. Duties vary by practice size and specialty.

Key Responsibilities

• Facilitates efficient patient flow, including preparing patients for visits and providing services as determined by providers in accordance with licensure and policy.
• Performs necessary administrative duties to ensure all information is current and updated, including maintenance and monitoring of EMR in basket.
• Maintains and cleans the environment, work area, and equipment; communicates equipment malfunctions.
• Communicates with patients and customers respectfully and with care.
• Collaborates with the healthcare team to ensure continuity and quality of care and coordination of services.
• Collects and monitors patient data, reporting as directed.
• Maintains documentation guidelines around patient chargeable items/services.
• Continuously monitors processes and services for quality, cost-effectiveness, and efficiency.
• Engages in process and quality improvement activities.
• Makes and implements recommendations to improve operational efficiency and implement new services.
• Engages in continuous study of the professional field, including best practices, to maintain competence, knowledge, and skills.
• Completes required continuous training and education, including department-specific requirements.
• Promotes and advocates for patient quality, safety, and experience initiatives.
• Serves as an SME/resource to the department/unit/practice in areas such as quality, performance improvement, and EMR (e.g., EPIC Super User).
• Leads and supports the development of standard work and necessary customizations.
• Functions as a clinical preceptor and trains new staff.
• Is compliant with scope of practice.
• Focuses on safety, quality, and efficiency in performing job duties.

Requirements & Tech Stack

• Care Connect EMR documentation skills.
• BLS - Basic Life Support - American Heart Association

Qualifications

• High School Diploma or Equivalent.
• AND one of the following:
• Completion of a High School Medical Assistant Career Technical Program, or
• Graduation from an accredited School of Medical Assisting, or
• Completion of Military Medic training, or
• Certification as a Paramedic (EMT-P), or
• At least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.

Work Shift: Day

Scheduled Weekly Hours: 40

Department: Ortho Surgeons Britton Pkwy