Loader/Cart Associate

Key Responsibilities

• Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs.
• Assists customers with locating, selecting, carrying, and loading merchandise.
• Supports checkout, fulfillment, and customer assistance needs.
• Pulls, stages, and prepares customer and contractor orders accurately and efficiently.
• Uses power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintains in-stock conditions by down stocking and replenishing merchandise.
• Supports large order fulfillment while maintaining product quality and accuracy.
• Collects carts and helps maintain clean, organized, and safe work areas inside the store and parking lot.
• Identifies and reports safety hazards, theft, and security concerns.
• Operates store equipment as needed (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• Communicates stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers.
• Responds knowledgeably to customer and employee questions and provides project guidance.
• Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• Performs additional duties as assigned.

Loader Role Specifics

For Pro Customers:

• Serves as a visible extension of the Pro Desk by supporting Pro customer relationships.
• Proactively engages Pro customers while assisting with loading, staging, and order fulfillment.
• Remains visible and available to support customers in the Pro loading area.
• Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders.
• Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Ensures Pro Standards are maintained in the parking lot and under the Pro canopy.
• Completes required power equipment and spotter training to support safe and efficient loading practices.
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs.
• Ensures orders are loaded accurately while maintaining product quality and safety standards.

For Garden Center:

• Assists customers and associates with loading products and completing orders in the Garden Center.
• Remains visible and available to support customer needs throughout the Garden Center loading area.
• Completes required power equipment and spotter training to support safe and efficient loading practices.
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs.
• Supports the completion of large, high-quality orders while maintaining product accuracy and safety.
• Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Requirements & Tech Stack

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.

Qualifications

• High school diploma or GED (Preferred)
• 6 Months Retail experience (Preferred)
• 6 Months Experience as a Loader at any home improvement or hardware retailer (Preferred)
• 6 Months Retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping (Preferred)
• 6 Months Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles (Preferred)

Pay Range

• $16.00 - $17.30 per hour

Starting rate of pay may vary.