Medical Assistant

About the Role

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail.

Job Details

• Department: Premier Cardiology - Outpatient Clinic
• Location: 20200 Outer Dr W, Dearborn, MI 48124
• Work Schedule: Full-Time (40 Hours Per Week)
• Monday - Friday, 8:00 AM - 5:00 PM

General Summary

Under direct supervision of the provider and/or nursing leadership, the Medical Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients.

Key Responsibilities

Patient Care

• Escort patient to room and prepares patient for examination, procedure, and treatment.
• Obtain vital signs and record in the electronic health record (EHR).
• Obtain and record patient history employing critical thinking skills.
• Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
• Prepare, administer, and document oral, parenteral medications and immunizations as ordered by the supervising provider.
• Document care provided during patient visit in the EHR.
• Recognize and respond to emergencies.
• Actively monitor & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR.
• Enter medication, radiology, and lab orders in the electronic health record per protocol for provider sign off.
• Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.
• Prepare medication refill/request for provider review and signature in HER.

Diagnostic

• Collect and transport specimens.
• Perform CLIA-waived tests.
• Perform electrocardiography, respiratory and other testing based on department needs.
• Perform phlebotomy, including venipuncture and capillary puncture.

Consultation

• Serve as a liaison between patients and medical staff in the event of problems or complaints.
• Schedule, coordinate, and monitor appointments.
• Schedule outpatient procedures.
• Apply third party and managed care policies, procedures, and guidelines.
• Obtain insurance pre-authorizations.
• Enters referrals for provider sign off.

Quality Assurance

• Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
• Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
• Apply principles of aseptic and sterile technique.
• Clean instruments and equipment per policies and procedures.
• Comply with all HFHS and departmental specific safety standards.
• Maintain compliance with regulatory standards regarding practice, environment, and documentation.

Instruction

• Function as a health care advocate to meet individual’s needs.
• Inform individuals of office policies and procedures.
• Inform the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan.
• Identify community resources for health maintenance and disease prevention to meet individual patient needs.

Other

• Uphold goals, policies, procedures, and expectations of Henry Ford Health.
• Support the mission, vision, and values of Henry Ford Health.
• Perform basic clerical duties including answering the phone, maintaining records, and filing.
• Perform basic materials management functions to include ordering and stocking of supplies.
• Assist with maintaining a clean and orderly environment.
• Maintain examination/treatment rooms, including inventory of supplies and equipment.
• Maintain core and applicable specialty competencies as defined by Henry Ford Health.
• Other duties as assigned within scope of practice.

Qualifications

Education/Experience Required

• High school diploma or G.E.D. equivalent.
• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).
• OR Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.
• OR Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting.
• OR Licensed Practical Nurse (LPN).
• OR Licensed Paramedic/Emergency Medical Technician (EMT) with at least one[1]year clinical experience in clinical medical setting within the past five (5) years.
• OR Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five (5) years.
• AND Must Successfully complete all components of Ambulatory orientation as defined by Henry Ford Health.

Certifications/Licensures Required

• Current BLS-C upon hire or successful completion by end of orientation.

Additional Requirements

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy.
• Must possess the following personal qualities:
• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative, and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

Preferred Qualifications

• Basic computer knowledge and keyboarding skills.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care.
• Ability to problem-solve.
• Possess effective interpersonal and communication skills.
• EPIC (Electronic Medical Record) experience.

Physical Demands/Working Conditions

Works in a patient care setting with possible exposure to communicable diseases. Manual dexterity required to complete performance of duties. Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment.