Customer Success Associate

About the Role

• High-growth, VC-backed SaaS company building out the associate layer of its founding India customer success team.
• This is a remote, pan-India seat.

Key Responsibilities

• Own onboarding logistics and early product adoption check-ins for new customers.
• Keep CRM records, health scores, and renewal dates accurate and current.
• Draft account summaries and review materials for the CSM to present.
• Field first-line customer questions and route anything complex to the right owner.
• Flag at-risk accounts early based on usage and support-ticket signals.

Requirements & Tech Stack

• Ability to read spreadsheets and CRM records comfortably.
• Ability to write clearly.
• Comfort with some US or UK time-zone overlap on select days.

Qualifications

• Zero to three years of work experience.
• Ideally with some exposure to customer-facing work, account coordination, or a fast-paced support desk.
• Nice to have, not required: Any prior internship or job touching customer support, sales operations, or account management.
• Nice to have, not required: Familiarity with tools such as HubSpot, Intercom, or Gainsight.
• Nice to have, not required: Comfort picking up new SaaS products quickly.