Ecommerce Operations Executive

About the Role

Studio Covers is a third-generation home furnishings brand selling through our website and online marketplaces. You will own every order from placement to delivery, return or exchange, making sure it reaches the right address, on time, by the right courier.

Key Responsibilities

• Update the daily order sheet from Shopify, Myntra, and other marketplaces; create draft orders when needed
• Verify addresses and call every COD (cash on delivery) order to confirm before dispatch
• Book orders with the best courier for cost and speed; ensure express orders ship by express
• Coordinate with the studio team for timely packing and dispatch; share a daily report on delayed orders
• Generate invoices, labels, manifests and e-way bills
• Follow up on failed deliveries (NDR – non-delivery report) within 24 hours and reduce RTO (return to origin)
• Manage returns, exchanges and reverse pickups as per company policy; quality-check returned pieces
• Coordinate refunds with the accounts team; file claims for damaged or wrong returns
• Mark delivered COD orders as paid, reconcile COD remittances and dispute incorrect courier charges
• Handle basic customer queries (order tracking, returns, exchanges) on WhatsApp, email and phone
• Act as point of contact for Myntra and other marketplaces
• Keep packaging material in stock

Requirements & Tech Stack

• Shopify
• A shipping platform (e.g., Delhivery Direct or iThink Logistics)
• Google Sheets or Excel
• WhatsApp
• Myntra

Qualifications

• 6 months to 2 years in e-commerce, D2C or dispatch operations
• Hands-on experience with Shopify and a shipping platform
• Comfortable with Google Sheets or Excel
• Clear spoken and written Hindi and English
• Detail-oriented, organised and good at follow-ups

Nice to have:

• Shopify experience
• Myntra or Amazon seller portal experience
• Experience handling NDR, RTO and courier disputes

Schedule: Monday to Saturday, 10:00 AM – 6:30 PM (2 tea breaks + 1 lunch break)

Salary: ₹20,000 – ₹25,000 per month

Work Location: In person