Account Manager I, EU, ESM-A

About the Role

Manage UK Sellers and scale their businesses on Amazon. As an Account Management Associate in our EU Account Management team, you will own a portfolio of sellers, drive their growth through data-driven strategies, and directly impact revenue, all while building your career in one of the world's fastest-growing e-commerce markets. You will be part of a diverse, global team solving complex challenges every day, and build expertise in e-commerce, account management, and consultative selling.

Key Responsibilities

• Manage a portfolio of UK Sellers to drive performance and revenue growth.
• Analyze seller data to provide actionable recommendations for business expansion.
• Drive SOP improvements and process optimization initiatives.
• Identify and solve seller frictions programmatically.
• Drive automations initiatives to improve productivity.
• Guide sellers through Amazon's programs and features to maximize their potential.
• Document seller interactions and maintain accurate records of account activities.
• Collaborate with cross-functional teams to resolve seller inquiries and escalations.
• Support sellers in implementing best practices for operational excellence.
• Identify growth opportunities within the seller portfolio through data-driven outreach.
• Contribute to team goals by sharing insights and supporting process improvements.

A Day in the Life

Your day involves connecting with English-speaking sellers, analyzing their performance metrics, and providing consultative support to help them grow on Amazon. You will participate in team meetings to share insights, work on process improvements, and collaborate on seller success strategies. Between calls, you will analyze data to identify trends and opportunities for your portfolio of sellers. You will work closely with cross-functional teams to resolve complex seller issues and contribute to the overall success of the EU Account Management team.

About The Team

The EU Account Management team within ISG-ESMA is dedicated to helping sellers thrive across European marketplaces. Their mission is to drive seller success by providing strategic, data-driven support that unlocks growth opportunities and enhances the customer experience. They operate in a fast-paced, results-oriented environment where every interaction creates impact. Team members come from diverse backgrounds and geographies, bringing unique perspectives to solve complex challenges and deliver meaningful outcomes for sellers and customers.

Requirements & Tech Stack

• Excel
• Experience analyzing data and best practices to assess performance drivers.

Qualifications

• 2+ years of sales or account management experience.
• 2+ years of digital advertising and client-facing roles experience.
• Experience analyzing key open issues and resolution metrics for each of the managed accounts.
• Experience in relationship management within technology, start-ups, or SaaS Platforms.