GN-I&E Comms and Media-BSS Consultant

About the Role

This role is for a GN-I&E Comms and Media-BSS Consultant at Accenture Solutions Pvt Ltd based in Bangalore/Gurgaon.

Key Responsibilities

• Deep expertise in one or more Telecom Domains.
• Lead delivery of small to medium-size teams for management consulting projects for global clients.
• Lead innovation transformation programs and process enablement for clients.
• Take responsibility within the Comms & Media industry group or across the Products group, help build the practice, and track metrics.
• Develop assets and methodologies, point-of-view, research, or white papers for team and community use.
• Support global sales teams to identify and win potential opportunities within the practice.
• Assist in drafting proposals as an expert for domain areas.
• Lead proposals and business development efforts, coordinating with colleagues to create consensus-driven deliverables.
• Understand customer needs and translate them into business requirements, business process flows, and functional requirements.
• Engage with stakeholders independently.
• Execute a transformational change plan aligned with clients' business strategy and context for change.
• Engage stakeholders in the change journey and build commitment for change.
• Determine appropriate Cloud deployment models and design BSS journey to cloud strategies engineered to accelerate ROI and performance.
• Lead/manage strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs globally.
• Drive profitability and continued success through managing service quality, cost, and leadership of people delivering services across projects/programs/portfolios of all scales.
• Plan and deliver well-structured oral and written communications.
• Help identify and structure key client challenges into hypotheses and conduct analyses to address them.
• Manage mid-level to senior client leadership and lead conversations.
• Coach and mentor team members in projects, on asset development, BDs, and overall professional development.

Requirements & Tech Stack

• Skills in one or more Telecom areas.
• Excellent knowledge of various BSS modules and Telco Journeys, including CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Revenue Assurance, Customer Care, Lead to Cash, etc.
• Proven experience in Strategy, Innovation, and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs, and other related areas.
• Cloud BSS experience.
• Business Strategy experience.
• Experience in Transformation & Project Governance.
• BSS COTS products experience in Amdocs, Ericsson, Netcracker, Subex, etc.
• Familiarity with the latest automation technologies.
• Communication and Presentation skills.
• Structured Problem Solving skills.
• Stakeholder Management skills.
• Impeccable team management skills with an ability to engage effectively with multiple stakeholders.
• Strong program management skills.
• Cross-cultural competence with an ability to thrive in a dynamic environment.
• SAP ABAP Development (as an Application Developer, responsible for designing, building, and configuring applications).
• Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters, Program Delivery Managers.
• Business Analysis experience: gather requirements, prepare requirement documents, propose solutions based on gap analysis, analyze large data, and present insights with visualizations.
• Process Improvement experience: understand current process issues, resolve through technology or process solutions, and design detailed to-be processes.
• Value Architect and Tracking experience.
• Knowledge of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.
• Experience in agile related tools like JIRA, Confluence/Rally/MS Projects/VersionOne.
• Worked on AI/ML and Gen AI.
• eTOM certification is highly desirable.
• Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory.
• Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology etc.
• Experience in value architecting, business case preparation, value realization.
• Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases.
• Knowledge of design thinking workshops and innovation.
• Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, Tableau.
• Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage.

Qualifications

• MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience.
• At least 1-7 years of progressive business and/or telecom and consulting experience.
• Knowledge of Telco BSS/OSS stack, its various components, and interactions/flows.
• Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas.
• Knowledge of telecom products across wireline, wireless and Enterprise domains.
• Experience in agile related tools like JIRA, Confluence/Rally/MS Projects/VersionOne.
• Certification profession in PSM/CSM/SAFe/ICP-ACC.
• Educational Qualification: B.Tech/BE + MBA from reputed institutes.

Good to Have

• Knowledge of tools like AWS, Azure, SFDC, etc.
• eTOM certification is highly desirable.
• Experience in agile related tools like JIRA, Confluence/Rally/MS Projects/VersionOne.
• Certification profession in PSM/CSM/SAFe/ICP-ACC.
• Worked on AI/ML and Gen AI.
• Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage.