Store Manager in Training

About the Role

This is a Full-time Store Manager in Training position.

Minimum Qualifications

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Experience to perform essential duties, responsibilities, and work in the described conditions.
• Ability to supervise and train for the use of equipment, tools, and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job descriptions.
• Ability to supervise and manage the functions listed in the CSR and ASM job descriptions.
• Ability to use a computer, or acquire the necessary skills to use a computer at the site for analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.
• Perform other duties as assigned or delegated.

Key Responsibilities

Leadership and Management

• Recruit, hire, and train positive, enthusiastic employees, ensuring excellent customer service.
• Develop, manage, and assign tasks appropriately to ensure the site is clean, adequately stocked, organized, and well-kept based on Company standards.
• Maintain a professional and supportive image among subordinates and supervisors.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory management skills while hiring, training, counseling, motivating, and separating employees.

Site Relationships

• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Promote and ensure a safe, positive public image within the neighboring community.

Training and Development

• Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance-based feedback.
• Train all employees ensuring that customer service, site image, and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.

Communication

• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Establish periodic on-going communication meetings with all site employees and the Market Manager.

Organizing and Planning

• Evaluate and develop specific action plans to address the needs of the site to reach desired objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports are completed accurately and timely.
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed, and priced correctly.
• Ensure that all required employment-related posters and signs are in a place that is easily accessible to all employees.

Financial

• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.

Working Conditions

• Performs approximately all work indoors, but will be required to work outside to clean parking lots, gas pumps, take out garbage, etc.
• Exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.
• Exposed to occasional noise.
• Work with a minimum of direction and supervision.
• At all times work as an effective manager, supervisor, and leader.