Field Engineer

About the Role

The Field Engineer will provide engineering support for the sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites within a specific territory, with a base at the sales office in the NY area. The position involves both field and office work, extensive formalized training, and mentorship to develop skills in CaptiveAire products, troubleshooting, and application engineering.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Supporting installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handling complex troubleshooting issues.
• Customer service and coordination with all parties: CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
• Working in the field and performing data analysis and remote troubleshooting using building management systems (travel required).
• Troubleshooting issues with existing and newly installed equipment in the field and providing immediate solutions.
• Maintaining expert-level knowledge of all CaptiveAire products.
• Working closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• On-site presence for construction trade coordination meetings and startups.
• Reviewing and analyzing data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Using mechanical building design knowledge to review customer applications and suggest improvements in operation.
• Performing 3rd party training for outside contractors on CaptiveAire products.
• Providing reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 0-5 years of experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• Expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment, if not already completed.
• Must be a “GO GETTER!”
• Must be able to travel for training.
• Familiarity with building management systems.
• Experience with remote monitoring systems (e.g., CASLink).

Qualifications

• Engineering support for sales team.
• Construction management.
• After-sales field support.
• Troubleshooting.
• Application engineering.
• Data analysis.
• Product support.
• Mechanical building design knowledge.
• Coordination with various stakeholders.
• Report generation.