Guest Experience Associate

Job Title: Guest Experience Associate

Key Responsibilities

• Guest Experience Hero (60%):
• Greet guests, answer questions, and ensure a positive experience.
• Address guest questions, feedback, and concerns with care.
• Resolve issues quickly or escalate to a teammate.
• Collaborate to maintain smooth operations and guest satisfaction.
• Assist with concessions as needed.
• Operations Guru (30%):
• Maintain facility cleanliness and stock.
• Assist with scheduling, check-ins, sign-ups, and events.
• Manage the front desk.
• Admin But Make It Snappy (5%):
• Handle waivers, payments, and reports.
• Training + Growth (5%):
• Learn TOCA procedures and develop skills.
• Pursue career development within TOCA.
• TOCA Culture (100%):
• Uphold service commitment standards: be professional, welcoming, aware, outgoing, and proud.
• Collaborate with leadership to foster a unified culture and high engagement.

Requirements & Tech Stack

• Ability to work evenings and weekends.
• Proficiency with Google Suite and scheduling tools (on-site training available).
• Ability to lift 30+ lbs and move with energy.

Qualifications

• Passion for people and positive atmosphere.
• Top-tier communication skills.
• Ability to remain calm under pressure.