BPI Project Specialist, Cyber & Data Resilience

About the Role

The Cyber BPI Project Specialist is a full-time role responsible for coordinating and driving the day-to-day execution of business process improvement initiatives across CDR. The position will bring structure, visibility, and delivery discipline to cross-functional projects focused on process simplification, standardization, automation, data quality, operating-model improvement, and measurable business outcomes. Based in Bangalore, this role will report to the Lean Six Sigma Black Belt Leader and/or the overall Cyber BPI Program Manager.

Key Responsibilities

Project Planning and Delivery

• Develop and maintain integrated project plans, milestones, deliverables, dependencies, and implementation schedules for assigned BPI initiatives.
• Coordinate day-to-day execution across business, operations, technology, data, and change-management workstreams.
• Track actions, decisions, risks, issues, assumptions, and dependencies, ensuring owners and due dates are clear.
• Proactively identify delivery gaps or schedule risks and escalate them with practical options and recommendations.
• Drive follow-through on commitments and maintain strong execution discipline across project teams.
• Support initiatives from discovery and design through implementation, stabilization, handoff, and closure.

BPI Program Governance and Reporting

• Prepare clear, accurate project status reports, dashboards, leadership updates, and decision materials.
• Maintain core project artifacts, including plans, RAID logs, action trackers, decision logs, governance calendars, and benefits trackers.
• Coordinate governance meetings, prepare agendas and materials, document decisions, and monitor resulting actions.
• Ensure project information is current, consistent, and transparent across workstreams and stakeholder groups.
• Support portfolio-level reporting by consolidating progress, risks, dependencies, resource needs, and upcoming milestones.

Process Improvement Support

• Partner with the Lean Six Sigma Black Belt Leader and process owners to support current-state assessments, process mapping, root cause analysis, and future-state design.
• Coordinate workshops, stakeholder interviews, working sessions, pilots, and implementation-readiness activities.
• Help translate improvement recommendations into sequenced workplans, accountable owners, and measurable deliverables.
• Support development and maintenance of SOPs, process documentation, controls, training materials, and handoff plans.
• Monitor adoption and sustainability actions after implementation and surface areas requiring additional intervention.

Benefits, Metrics, and Controls

• Coordinate the definition and tracking of project KPIs, baselines, targets, and expected benefits.
• Work with initiative owners and finance or data partners to maintain supporting evidence for productivity, quality, cycle-time, capacity, cost, and other operational improvements.
• Monitor performance against agreed measures and flag variance, data-quality concerns, or benefit-realization risks.
• Ensure control plans, ownership, and ongoing reporting requirements are documented before project closure.

Stakeholder and Change Coordination

• Build productive working relationships across CDR service lines, Cyber operations, IT, platform teams, and global delivery locations.
• Coordinate stakeholder communications, change-impact activities, training, and implementation readiness.
• Adapt communications to the audience, providing concise executive summaries as well as detailed working-level updates.
• Facilitate alignment across teams with different priorities and help drive timely resolution of open decisions.
• Promote accountability, collaboration, and a continuous-improvement mindset throughout project delivery.

Requirements & Tech Stack

Required Qualifications and Experience

• Experience in project management, program coordination, business process improvement, operations, transformation, or a related discipline.
• Demonstrated ability to manage multiple workstreams, priorities, deadlines, dependencies, and stakeholder groups.
• Working knowledge of project management practices and tools, including planning, status reporting, RAID management, governance, and change control.
• Experience supporting process improvement, operating-model, automation, or technology-enabled transformation initiatives.
• Strong analytical, organizational, documentation, and problem-solving skills.
• Proficiency with Microsoft 365 tools, including PowerPoint, Excel, Teams, SharePoint, and Project or comparable planning tools.
• Strong written and verbal communication skills, with the ability to create clear leadership-ready materials.
• Bachelor's degree in business, operations, technology, engineering, project management, or a related field, or equivalent practical experience.

Advantageous Qualifications

• Experience with Power BI, Power Platform, workflow tools, or process-mapping applications.
• Lean Six Sigma Yellow Belt or Green Belt certification.
• Experience working with global, cross-functional, or GCC delivery teams.

Success Profile

• Highly organized executor who creates clarity, structure, and momentum in complex initiatives.
• Proactive problem solver who anticipates risks and follows issues through to resolution.
• Detail-oriented without losing sight of broader business objectives and outcomes.
• Clear communicator who can work effectively with senior leaders and delivery teams.
• Collaborative team member who is comfortable working across cultures, functions, and time zones.
• Curious and improvement-oriented, with a willingness to challenge inefficient ways of working constructively.