UI/UX cum Product Designer

About Us

We’re a fast-growing SaaS startup transforming customer support through automation and intelligent workflows. Our mission is to build next-generation customer service solutions that help businesses deliver seamless support experiences at scale.

Job Overview

We are looking for a creative and detail-oriented UI/UX Designer to join our growing team. In this role, you will work closely with product managers and developers to design intuitive, visually appealing, and user-friendly digital experiences for web and mobile platforms. This position is ideal for someone who is passionate about user-centered design, enjoys solving usability challenges, and thrives in a fast-paced startup environment where ideas quickly turn into real products.

Key Responsibilities

• Design clean, modern, and engaging user interfaces for web and mobile applications.
• Create wireframes, user flows, mockups, and interactive prototypes using tools like Figma or Adobe XD.
• Collaborate with product managers and developers to understand product requirements and translate them into effective design solutions.
• Apply UX principles and design thinking methodologies to improve usability and overall user experience.
• Maintain design consistency by following brand guidelines, typography, color systems, and component libraries.
• Participate in design reviews, gather feedback, and continuously improve designs based on user and business needs.
• Create visual assets such as icons, illustrations, logos, and branding materials using tools like Photoshop or Illustrator.
• Research industry trends, competitor products, and user behavior to bring fresh and innovative design ideas to the team.

Preferred Skills

• Strong understanding of UI/UX design principles and responsive design.
• Proficiency in Figma, Adobe XD, Photoshop, and Illustrator.
• Good communication and collaboration skills.
• Ability to balance creativity with problem-solving and business goals.
• Portfolio showcasing UI/UX or product design work is preferred.