Executive, Business Analyst

About the Role

eReleGo is looking for a dynamic, responsive, and detail-oriented individual to join our Customer Service team. This role is ideal for a fresher or early-career professional who has a strong interest in customer service, is eager to learn technology products, and is willing to take ownership of customer queries and requirements.

Key Responsibilities

• Handle customer queries and provide basic support and troubleshooting assistance.
• Assist clients with user onboarding and product setup.
• Understand the company's products and provide basic guidance to customers.
• Monitor basic product-related issues and escalate technical concerns to the relevant internal teams.
• Communicate with clients to understand their requirements, concerns, and feedback.
• Record and maintain customer feedback, queries, and support-related documentation.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Learn and stay updated on new product features, processes, and tools.
• Support customer renewals and retention activities.
• Assist in identifying opportunities for improved customer engagement and business growth.

Qualifications

Education

• Bachelor's degree in IT, Computer Science, Master of Business Administration or any relevant field.

Technical Skills

• Basic proficiency in MS Excel, MS Word, and PowerPoint (PPT).
• Basic understanding of technology products and software applications.
• Willingness to learn new tools and technology platforms.

Key Skills

• Good verbal and written communication skills.
• Strong customer-service orientation.
• Eagerness to learn and develop technical knowledge.
• Good problem-solving and analytical skills.
• Attention to detail and ability to follow processes.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, responsiveness, and willingness to take ownership.