Customer Support Intern

About the Role

We are looking for a Customer Support Intern to support participants, customers, and parents across our events and masterclasses. The role will involve handling customer queries, emails, and calls, maintaining customer data, coordinating with internal teams, and ensuring a smooth customer experience throughout the event/masterclass journey.

Key Responsibilities

• Handle customer queries through emails and calls related to events and masterclasses.
• Assist customers with queries related to registration, payments, schedules, access links, certificates, and other event-related information.
• Coordinate with internal teams to resolve customer issues and ensure timely closure.
• Maintain and update customer/participant data across events and masterclasses.
• Support data mapping and verification to ensure accurate participant information.
• Follow up with customers on pending information, payments, registrations, or other requirements.
• Maintain daily trackers for queries received, resolution status, and pending cases.
• Escalate complex or unresolved customer issues to the relevant SPOC.
• Support the team during live events and masterclasses to ensure smooth participant communication and issue resolution.
• Maintain a professional and helpful communication approach across all customer interactions.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Comfortable handling customer calls and emails.
• Good working knowledge of Excel/Google Sheets.
• Strong attention to detail and ability to maintain accurate customer data.
• Good coordination and follow-up skills.
• Ability to handle multiple queries and work within timelines.
• Customer-first approach with patience and problem-solving ability.

Qualifications

A customer-focused, proactive, and well-organized individual who can communicate effectively with customers, manage multiple queries, and coordinate with different teams to ensure a smooth experience for participants across TOI events and masterclasses.

Work from Office

Office Address: Times Center, FC - 6, 1st Floor, Sector 16 Noida - 201301

Office Hours: 9:30 AM - 6:00 PM

Working Days: 5 Days

Stipend: Rs. 10,000/- per month

Duration: 6 Months

Candidate must have a laptop for this internship