Inside Sales Associate

About the Role

CloudShinePro is a consulting firm specializing in Oracle, Workday, and SAP software training, implementation, and support. This is a full-time, on-site Inside Sales Associate role based in Bengaluru North.

Key Responsibilities

• Engage with prospective learners and corporate clients.
• Manage inbound and outbound calls.
• Respond to inquiries about CloudShinePro’s training and consulting services.
• Qualify leads.
• Nurture prospects through the sales pipeline.
• Maintain accurate records in the CRM.
• Coordinate with the delivery and training teams to ensure smooth onboarding.
• Build long-term client relationships.
• Support account management activities.
• Contribute to sales targets through consistent follow-up and customer-focused communication.

Qualifications

• Strong Inside Sales and Lead Generation skills, with the ability to qualify prospects and convert inquiries into enrollments or opportunities.
• Customer Service and Customer Satisfaction skills, including active listening, solution-oriented communication, and prompt follow-up.
• Account Management experience, with the ability to maintain relationships, manage expectations, and support repeat business.
• Excellent verbal and written communication skills, with confidence in speaking to individual learners and corporate stakeholders.
• Basic understanding of ERP or cloud technologies (Oracle, SAP, Workday) is an advantage, along with a willingness to learn.
• Proficiency with CRM tools, MS Office or Google Workspace, and comfort working with data and reports.
• Bachelor’s degree in Business, Commerce, Marketing, or a related field, or equivalent relevant experience.
• Ability to work on-site in Bengaluru North, meet sales goals, and collaborate effectively with cross-functional teams.