Admission Counsellor

About the Role

We are looking for an Admission Counselor who will be responsible for connecting with prospective customers over calls, understanding their requirements, explaining relevant products/services, and converting qualified leads into sales. The role involves regular follow-ups, handling objections, maintaining accurate CRM records, and achieving assigned sales targets.

Key Responsibilities

• Contact, qualify, and convert inbound and outbound leads through calls and follow-ups.
• Understand customer requirements and provide appropriate product/service information and demonstrations.
• Handle customer queries, objections, and concerns effectively to drive conversions.
• Follow up with prospects consistently and close sales within the defined 3–7 day conversion cycle, wherever applicable.
• Maintain 100% CRM updates, accurate customer information, call records, and follow-up status.
• Support campaigns, webinars, referral activities, and other outreach initiatives.
• Coordinate with the relevant team for payment, documentation, onboarding, or other post-sale requirements.
• Share daily activity reports and participate in regular performance review meetings.
• Continuously improve call quality, follow-up effectiveness, and conversion metrics.

KPIs

• CRM compliance >95% and timely updating of all lead activities.
• Fresh leads contacted within the defined TAT.
• Achievement of assigned daily/weekly/monthly sales targets.
• Maintain targeted call-to-conversion and lead-to-sale conversion ratios.
• Maintain required call activity, follow-up, and customer engagement levels.

Qualifications & Experience

• Bachelor’s degree in any discipline; Master’s degree is a plus.
• 0–2 years of experience in telesales, inside sales, telecalling, customer counselling, or business development preferred.
• Freshers with strong communication and a sales-oriented mindset may also be considered.

Skills

• Excellent verbal communication and interpersonal skills.
• Strong sales, persuasion, counselling, and objection-handling skills.
• Comfortable making inbound and outbound calls.
• Basic knowledge of CRM and MS Excel.
• Target-oriented with strong follow-up and time-management skills.
• Positive attitude, self-motivated, and a good team player.

Perks

• Incentives/commission linked to performance.
• Structured sales and product training.
• Opportunity for career growth within the sales function.

Benefits

• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Work Location: In person