Triage Specialist

Siri InfoSolutions, Inc.

Austin, TX - 100% Onsite

About the Role

This is a manual software triage/testing position. Candidates will review bug tickets, reproduce reported issues on client products/devices, document findings, and work against defined daily productivity and quality targets. This is not an Agile, automation testing, or traditional software development role.

Key Responsibilities

• Review reported software bugs and identify the core issue
• Reproduce reported issues on client products/devices
• Document findings, including reproduction steps, results, priority, severity, tagging, and assignment
• Work with ticketing systems and complete tickets accurately
• Follow complex documentation and processes
• Interpret basic data tables and charts
• Work effectively in an environment with changing requirements and some ambiguity

Requirements & Tech Stack

• iOS
• Android
• Ticketing Systems
• Generative AI tools
• Apple computers (e.g., MacBook, iMac)

Qualifications

• Technically comfortable and able to navigate and troubleshoot software
• Ability to perform manual testing
• Experience using generative AI tools
• Experience with Apple computers such as MacBook or iMac
• Root cause analysis experience (Nice to have)
• Experience reviewing software logs (Nice to have)
• Basic programming knowledge (Nice to have)

Schedule

• Monday through Friday, 9:00 AM to 6:00 PM
• One-hour unpaid lunch

Performance Metrics

Individual performance is measured through:

• Daily ticket volume
• Ticket processing time
• Quality
• Productivity

Location & Work Arrangement

• Fully onsite role in Austin, TX. Remote or hybrid arrangements are not available.
• Work is primarily queue and ticket driven.

Additional Requirements

• Candidates must be able to be onsite every day.
• Candidates must be located in Austin, Texas.
• Candidates must be able to work the specified schedule.
• Reliable transportation is required.
• Candidates must be comfortable with individual performance monitoring.
• This is not an Agile role.
• No planned or anticipated vacation in the next six months is preferred.
• Only one day of leave is allowed during the first month of training.
• Extended leave is not permitted during the 90-day ramp-up period.