Product Specialist

About the Role

The Client Experience & Product Specialist serves as a cross-functional liaison between Client Services, Product Support, Sales, Operations, Marketing, and Executive Leadership to improve client engagement with digital products and technology platforms. This role combines product management, digital communications, content development, project coordination, and graphic design to translate complex technical concepts into clear, client-friendly messaging. The ideal candidate is proactive, creative, comfortable managing competing priorities, and capable of analyzing client feedback and engagement data to recommend improvements to product adoption, communication strategies, and the overall client experience.

Key Responsibilities

• Serve as a liaison across Client Services, Product Support, Sales, Operations, Marketing, and Executive Leadership to support product initiatives and improve the client experience.
• Gather and analyze customer feedback, survey results, product usage data, and engagement metrics to identify trends and recommend improvements.
• Translate technical product capabilities and complex concepts into clear, business-friendly communications for different audiences.
• Develop and manage client-facing communication strategies, including messaging, communication cadence, channels, and audience segmentation.
• Create and maintain product announcements, newsletters, presentations, website content, videos, graphics, and other communication materials.
• Support strategic RFP responses and sales enablement initiatives by developing compelling client-focused narratives that communicate product capabilities and business value.
• Develop and maintain informational websites and digital content that support client engagement, adoption, and accessibility.
• Evaluate digital engagement metrics and recommend website, content, and platform improvements.
• Create training materials, user resources, standard operating procedures (SOPs), and process documentation to support product adoption and operational consistency.
• Support product lifecycle initiatives by gathering stakeholder input, identifying adoption risks, and recommending opportunities for product enhancements and roadmap alignment.
• Collaborate with leadership and cross-functional teams to support project priorities, improve processes, and ensure initiatives align with organizational goals.
• Maintain organized communication resources and centralized content archives while supporting data accuracy and appropriate platform governance.
• Manage multiple projects and competing priorities independently in a fast-paced environment, proactively identifying issues and recommending practical solutions.
• Use digital design and content creation tools to develop polished, professional materials that support client experience and business objectives.

Requirements & Tech Stack

• Bachelor’s degree in Business, Communications, Technology, Marketing, or a related field, or equivalent professional experience.
• Experience in client experience, product management, product strategy, marketing operations, communications, consulting, or a related role.
• Experience working cross-functionally with product, operations, sales, client services, or other business-facing teams.
• Demonstrated ability to translate technical information into clear, audience-appropriate business messaging.
• Experience developing strategic communications, client engagement initiatives, or digital content.
• Strong written communication, editing, presentation development, and verbal communication skills.
• Experience gathering and interpreting customer feedback, survey results, usage data, or engagement metrics.
• Strong project management, organizational, and prioritization skills, with the ability to manage multiple initiatives independently.
• Strong stakeholder management skills and comfort working with senior leaders and executives.
• Proactive, solution-oriented approach with creative problem-solving skills and the confidence to raise concerns and recommend improvements.
• Ability to work onsite in Austin, Texas, during standard business hours of 8:30 a.m. to 5:00 p.m., Monday through Friday, with additional flexibility as project needs require.
• Experience with digital products, software platforms, customer-facing technology, or product lifecycle management.
• Familiarity with product roadmap planning, RFP responses, sales enablement, digital engagement analytics, or client adoption strategies.
• Graphic design and multimedia content creation experience using tools such as Canva, Claude Design, Adobe Premiere Pro, Figma, ElevenLabs, and advanced Microsoft PowerPoint.

Qualifications

• The ideal candidate is a versatile, hands-on professional who combines product and client experience knowledge with strong communication, digital design, and project management skills. They are curious, adaptable, and comfortable partnering with executives and cross-functional teams to turn complex information.
• The salary range for this position is $40/hr to $45/hr.
• Benefits available to contract/temporary professionals include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.