Jr Customer Service Executive
Tata Communications
Chennai, Tamil Nadu, India0–2 yrs24m agovia LinkedIn
About the Role
- Candidate should have 0 to 2 years of experience in Telecom/ISP domain.
- Basic understanding of telecom standards & protocols.
- Knowledge on Microsoft Office applications.
- Coordination skills and taking the right approach logically.
- Responsible for Delivery of services for international customers.
- OLO - Delivery Management.
- Supplier co-ordination for service delivery.
- Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs.
- Perform escalation management, wherever necessary and in case project is in jeopardy.
- Customer communications and KCIs (Keep Customer Informed).
- Ensure customer-end service readiness.
- End to end order management for smooth delivery.
- Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix.
- Strong Verbal and written communications skills.
Key Responsibilities
- Maintain daily activities and routines.
- Ensure SLAs are achieved and work proactively to maintain the same.
Qualifications
- Graduate with 0-2 years of experience.