Bilingual Customer Service Representative
Florida One Insurance
Boca Raton, FLFresher3m agovia LinkedIn
About the Role
Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative. This is a dynamic, customer-focused role where your communication skills and dedication to service will be valued. You will work onsite in a fast-paced environment, directly supporting our diverse client base.
Key Responsibilities
- Responding to customer inquiries via phone, email, and in-person.
- Assisting with policy updates, claims, and general insurance questions.
- Providing clear, empathetic support in both English and Spanish.
- Collaborating closely with our agent team to ensure a seamless customer experience.
- Maintaining accurate records and documentation.
Requirements & Tech Stack
- Fluency in English and Spanish (verbal & written).
- Excellent verbal and written communication skills.
- A strong sense of empathy, professionalism, and customer service.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- A collaborative, team-oriented mindset.
Qualifications
- This role requires the ability to solve insurance-related issues, answer questions, and guide customers through their policies.
- Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds.
- Empathy, patience, and professionalism are essential to your success.
Compensation & Benefits
- Competitive salary ranging from $42,600 to $92,000 per year, based on experience and performance.
- Comprehensive benefits package:
- Medical, Dental & Vision Insurance
- Life Insurance
- Paid Time Off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development