Field Engineer

About the Role

The Field Engineer will provide engineering support to the sales team, assisting with construction management and after-sales field support. This role involves frequent travel to job sites within a specific territory, with the base at the sales office in Tampa. The position will include both field and office work, along with extensive formalized training under a mentor to develop skills in CaptiveAire products, troubleshooting, and application engineering.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Support installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handle complex troubleshooting issues.
• Provide customer service and coordinate with all parties: CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
• Work on job sites, performing data analysis and remote troubleshooting using building management systems.
• Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Collaborate with the engineering team, service team, local sales team, and customers to achieve optimal outcomes on installed jobs.
• Be on-site for construction trade coordination meetings and start-ups.
• Review and analyze data from installed equipment for product improvements, utilizing the CASLink remote monitoring system.
• Use mechanical building design knowledge to review customer applications and suggest operational improvements.
• Perform 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 0-5 yrs experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• Expectation of FE Exam completion in the area of study for engineering graduates within 6 months of employment, if not already completed.
• Must be a "go getter".
• Must be able to travel for training.

Qualifications

• Product Support: Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Expert Product Knowledge: Maintain expert-level knowledge of all CaptiveAire products.
• Collaboration: Work closely with the engineering team, service team, local sales team, and customers.
• On-Site Coordination: On site for construction trade coordination meetings and startups.
• Data Analysis: Review and analyze data gathered from installed equipment for product improvements, utilizing our CASLink remote monitoring system.
• Application Engineering: Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Training: Perform 3rd party training for outside contractors on CaptiveAire products.
• Reporting: Provide reports to Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.
• Travel: Frequent travel to job sites required.