Customer Service / Lot Attendant

About the Role

U-Haul is seeking friendly, motivated individuals for the position of Customer Service Representative. You will be the face of U-Haul, providing exceptional service and ensuring customers receive the help they need.

Key Responsibilities

• Assist customers with U-Haul products and services, both inside and outside the U-Haul center.
• Utilize smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer customer questions and educate them regarding products and services.
• Prepare rental invoices and process equipment returns.
• Install hitches and trailer wiring.
• Fill propane (certification offered upon employment).
• Operate a forklift (certification offered upon employment).
• Other duties as assigned.
• Participate in ongoing U-Haul education through U-Haul University.

Requirements & Tech Stack

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to work in environments with moderate risks or discomforts, requiring safety precautions and potentially protective clothing/gear.
• Ability to perform tasks requiring physical exertion, including remaining stationary for long periods, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs.

Qualifications

• Experience with customer service preferred.
• People person with a love for helping others.
• Ability to use up-to-date technology.