Contact Center Representative

CoVantage Credit Union

About the Role

CoVantage is seeking a full-time Contact Center Representative to work onsite at our Antigo, De Pere, Neenah, Shawano, New Lenox or Wausau branch. Deliver an outstanding experience to members seeking service by phone call and online channels. Assist with deposit services, consumer loans, virtual services, and more in a fast-paced and rewarding environment.

Pay Range: $18.00 - $30.79 per hour. Starting pay rate will be based on related experience and qualifications.

Key Responsibilities

• Field phone calls, voicemails, e-mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

Schedule: Rotating schedule, covering Monday through Friday from 7 a.m. to 7 p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.

Qualifications

• A high school diploma or equivalent.
• Bilingual fluency preferred, but not required.
• Experience working in a service or sales related capacity.
• Strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis.
• Ability to be organized, efficient, and accurate in a fast-paced work environment.
• Proficient with Microsoft Office and Windows Software programs.