Field Engineer

About the Role

The Field Engineer will serve as engineering support for the sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites throughout a specific territory but will be based at the sales office in Phoenix. The position involves both field and office work, extensive formalized training, and mentorship to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Supporting installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handling complex troubleshooting issues.
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
• Combination of field work on job sites and data analysis/remote troubleshooting using building management systems (travel required).
• Troubleshooting issues with existing and newly installed equipment in the field and providing immediate solutions.
• Maintaining expert-level knowledge of all CaptiveAire products.
• Working closely with the engineering team, service team, local sales team, and customers to find optimal outcomes on installed jobs.
• On-site presence for construction trade coordination meetings and start-ups to ensure successful outcomes.
• Reviewing and analyzing data gathered from installed equipment for product improvements, utilizing the CASLink remote monitoring system.
• Using mechanical building design knowledge to review applications for customers and suggest operational improvements.
• Performing 3rd-party training for outside contractors on CaptiveAire products.
• Providing reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 0-5 years of experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• Expectation of FE Exam completion in the area of study within 6 months of employment for engineering graduates.
• MUST BE A “GO GETTER”!
• Must be able to travel for training.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire.

Qualifications

• 0-5 yrs experience
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
• Hands on, technical internship/co-op experience is preferred
• Must enjoy hands on product exposure
• HVAC and/or electrical experience strongly preferred
• Multi-tasking, problem solving and strong communication skills a must
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• MUST BE A “GO GETTER”!
• Must be able to travel for training