Full-Time Sales Ambassador

About the Role

Ralph Lauren Corporation is a global leader in the design, marketing, and distribution of premium lifestyle products. At Ralph Lauren, Sales Ambassadors curate exceptional lifestyle experiences for clients, infusing every interaction with sophisticated style and a passion for the brand. Driven by an entrepreneurial spirit, they build lasting personal connections and exceed goals by identifying opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle. Sales Ambassadors are leaders within the store and an entry point for future management roles.

Key Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized styling recommendations.
• Strategize personal business growth to boost individual productivity through wardrobing, outreach, and leveraging digital tools for clienteling.
• Drive sales achievement by supporting the team in achieving sales plans, collaborating to uphold standards, and adhering to brand policies and procedures.
• Provide guidance and coaching to Brand Ambassadors on customer-centric behaviors and relationship-building skills.
• Develop genuine connections with customers and align product recommendations with their preferences.
• Understand sales goals and objectives, consistently meeting or exceeding individual Key Performance Indicators (SPH, data capture, etc.).
• Utilize key tools and resources to effectively drive performance.
• Adapt product showcasing based on customer interaction method (remote or in-person).
• Utilize Customer Relationship Management (CRM) tools like Polo connect to capture customer data for clienteling and business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience.
• Provide feedback to Management on category opportunities or needs.
• Maintain store visual standards using visual techniques and company guidelines.
• Support a professional and positive work environment, championing company core values and policies.
• Collaborate with colleagues and contribute to an inclusive team environment.
• Support and participate in team training and company initiatives.
• Support the store and team in talent acquisition through networking and sourcing.

Requirements & Tech Stack

• Sales experience in a complex, high-volume, or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office.
• Ability to work around/with chemicals.
• Ability to lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule including day, evening, and weekend shifts.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.
• Experience selling to customers using digital tools preferred.

Salary range: $15 - $21.13 hourly