Intern
NYSERDA
Albany, NYFresher51m agovia LinkedIn
Salesforce Solutions Intern
About the Role
This is a paid internship for current students at an accredited college. Interns must be located in New York State or an immediately adjacent state. Interns are expected to follow a telework policy, with a combination of in-office and remote work. Interns work up to 18.5 hours per week during the semester, and up to 37.5 hours per week between semesters.
Key Responsibilities
- Salesforce Automation: Assist with documenting existing workflows, converting approved processes to Flows, and testing automation changes.
- Duplicate Management: Familiarize with NYSERDA's duplicate management tool, Ringlead. Analyze duplicate records and help identify ways to improve Ringlead deduplication/prevention processes.
- Security and Permissions: Document Salesforce user permission sets, public groups, and sharing settings. Identify potential access issues and provide recommendations to update existing Salesforce Security Internal Audits.
- Reporting and Analysis: Assist with creating reports, dashboards, and metrics to support business decisions.
- Documentation and Testing: Maintain technical documentation, test system changes, and record results.
- Project Support: Track assignments in JIRA, participate in team meetings, communicate progress, and present findings.
- Additional Duties: Assist with other CRM, technology, and process improvement projects.
Requirements & Tech Stack
- Currently enrolled in an undergraduate or graduate program at an accredited college or university.
- Interest in technology, information systems, data analytics, or business process improvement.
- Preferably majoring in a technical field.
- Strong analytical, organizational, and problem-solving skills.
- Effective written and verbal communication skills.
- Ability to work independently, collaborate, and learn new concepts.
- Experience with Excel, spreadsheets, reporting, or data analysis.
- Exposure to databases, programming, automation, or data visualization.
Additional Qualifications (Nice to have)
- Some familiarity with Salesforce or other business software.
- Interest in data quality, information security, or process improvement.