Operations Associate
Aionos
Mohali0–4 yrs55m agovia Naukri
Walk-in drive · 19 to 30 Oct · 11.00 AM - 5.30 PM
DKG Headquarters, Sector 83A JLPL Industrial Area Near Gurdwara, Mohali 140306 7th Floor, AIONOS Office Map
Operations Associate
Company: Aionos
Location: Mohali
Salary: 20,000 - 29,000 CTC
Shift: Rotational Shifts
Week Off: Rotational Week Off
Facility: Both-Side Cab Facility Available
Key Responsibilities
- Handle customer queries through calls, emails, and chat support
- Provide accurate information and effective solutions to customers
- Resolve customer concerns in a timely and professional manner
- Maintain a high level of customer satisfaction and engagement
- Document customer interactions and update CRM systems
- Escalate unresolved issues to the relevant departments
- Meet quality, productivity, and service standards
- Build strong customer relationships through excellent support
Requirements & Tech Stack
- English Communication Skills - Mandatory (verbal & written)
- Customer Service & Customer Support skills
- Active Listening & Problem-Solving abilities
- Customer-Centric Approach
- Good interpersonal and relationship-building skills
- Basic computer knowledge & MS Office proficiency
- Ability to work in a fast-paced environment
- Team player with a positive attitude
Qualifications
- Graduate / Undergraduate
- Minimum 6 Months of experience in any industry/domain
- Comfortable working in rotational shifts & rotational week offs
- Strong customer handling skills
- Immediate Joiners preferred
For inquiries, please contact: Vanshika.gupta1@aionos.ai