Customer Contact Comms New Associate
Accenture
BengaluruFresher3m agovia Naukri
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security.
About the Role
- You will be aligned with our Customer Support vertical.
- Help manage and resolve customer queries.
- Handle escalations and complaints of dissatisfied customers and provide resolutions.
- Be responsible for closing faults and complaints within SLAs.
- This role may require you to work in rotational shifts.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- You will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
Requirements & Tech Stack
- Omnichannel - Customer Communications (P3)
- Good in email and chat processes.
- Good typing skills are preferred.
Qualifications
- Any Graduation
- 0 to 1 years of experience.