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Network Support Engineer
Zayman Tech AI
Hyderabad, Telangana, India1h agovia LinkedIn
About the Role
The Network Support Engineer is a full-time, on-site role responsible for monitoring, maintaining, and optimizing network infrastructure.
Key Responsibilities
- Monitoring, maintaining, and optimizing network infrastructure, including routers, switches, firewalls, and related hardware.
- Diagnosing and resolving network issues.
- Responding to support tickets.
- Performing root-cause analysis.
- Implementing corrective actions to minimize downtime.
- Assisting in deploying network changes.
- Applying security policies.
- Updating configurations.
- Supporting upgrades in alignment with company standards.
- Documenting network configurations.
- Creating support guidelines.
- Collaborating with cross-functional teams.
- Providing clear technical communication to stakeholders.
Requirements & Tech Stack
- Network Administration
- Network Engineering
- Technical Support and Troubleshooting
- Network Security
- Solid understanding of TCP/IP, LAN/WAN, VLANs, VPNs, and common routing and switching protocols.
- Experience with network monitoring and ticketing tools (e.g., Nagios, Zabbix, SolarWinds, ServiceNow or similar) is beneficial.
Qualifications
- Network Administration skills to manage, configure, and monitor network devices and services.
- Network Engineering skills to design, implement, and optimize network architectures and solutions.
- Technical Support and Troubleshooting skills to handle incidents, resolve connectivity issues, and assist end users effectively.
- Network Security skills to implement security controls, manage firewalls, and support secure access and data protection.
- Relevant certifications such as CCNA, Network+, or equivalent practical experience are preferred.
- Ability to work on-site in Hyderabad.
- Ability to prioritize tasks.
- Ability to communicate clearly.
- Ability to collaborate with diverse technical and non-technical teams.