Technical Support Engineer

Key Responsibilities

• Provide end-to-end technical support for maritime and vessel communication systems.
• Assist with the installation, configuration, monitoring, and maintenance of network and Satcom equipment.
• Diagnose and troubleshoot hardware, software, and connectivity issues.
• Coordinate with field teams and OEMs.
• Ensure minimal downtime for vessel communication services.
• Respond to customer support requests.
• Manage incident tickets.
• Document solutions.
• Escalate complex issues when needed.
• Contribute to service quality improvement by analyzing recurring problems.
• Update knowledge bases.
• Support internal training and process enhancements.

Requirements & Tech Stack

• IT networks
• VSAT
• Satellite communication systems
• Hardware, software, and connectivity troubleshooting
• Network devices (routers, switches, firewalls)
• IP networking
• Basic Linux/Windows server administration (beneficial)
• OneWeb, Starlink, or similar Satcom platforms (advantage)
• Maritime communication environments, IFMC solutions (exposure is an advantage)

Qualifications

• Strong technical support and troubleshooting skills.
• Solid analytical skills to investigate incidents, interpret logs, and identify root causes for complex connectivity and performance issues.
• Customer support and customer service skills to manage inquiries, communicate clearly with vessel crews and operations teams, and maintain professional relationships.
• Bachelor’s degree or diploma in Engineering, Information Technology, Electronics, Telecommunications, or a related field (preferred).
• Ability to work on-site in Navi Mumbai.
• Ability to coordinate with cross-functional teams.
• Ability to manage priorities in a fast-paced support environment.
• Strong written and verbal communication skills.
• Willingness to work in rotational shifts or extended hours as required by vessel operations.